1. Introduction
Mobile Recharge AE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We may collect several types of information from and about users of our services, including:
2.1 Personal Information
Personal information is data that can be used to identify you individually. This may include:
- Contact information (such as name, email address, phone number)
- Account information (such as username and password)
- Payment information (such as credit card details and billing address)
- Mobile phone number for recharge services
2.2 Non-Personal Information
We may also collect non-personal information about users whenever they interact with our services. Non-personal information may include:
- Browser name and version
- Device type and operating system
- IP address
- Usage data (pages visited, time spent on pages)
- Referring website or application
3. How We Collect Information
We collect information in several ways:
- Direct Collection: Information you provide to us when registering for an account, making a transaction, filling out forms, or communicating with us.
- Automated Collection: We automatically collect certain information when you access our services, using technologies such as cookies, web beacons, and server logs.
- Third-Party Sources: We may receive information about you from third parties, such as business partners, payment processors, and analytics providers.
4. Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small file placed on your device that enables certain features and functionality.
Types of cookies we use:
- Essential Cookies: Necessary for the operation of our website and services.
- Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
- Functionality Cookies: Enable our website to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
5. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Create and manage your account
- Send administrative messages, such as confirmations, updates, and security alerts
- Respond to your comments, questions, and requests
- Provide customer support
- Send promotional communications about new services, special offers, or other information we think you may find interesting
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, prevent, and address technical issues, fraud, or illegal activities
- Personalize your experience and deliver content relevant to your interests
6. Disclosure of Your Information
We may disclose personal information that we collect or you provide:
- To Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
- To Business Partners: We may share your information with our business partners, including telecom operators, to offer you certain products, services, or promotions.
- For Legal Reasons: We may disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request; to enforce our terms of service; and to protect the rights, property, or safety of our company, our users, or others.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
7. Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our services. Any transmission of personal information is at your own risk.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us to have the information removed.
11. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +971 50 123 4567
